How Customers Should Proceed With Returns and Complaints

1. Returns (Right of Withdrawal or Product Issues)

If you wish to return a product, please follow these steps:

Step 1 — Contact Us

Email us at info@boostoxygen.com with the following details:

  • Full name
  • Order number
  • Reason for return (optional for withdrawal, required for defective items)
  • Photos or video if the product is damaged or faulty

We will confirm your request within 48 hours.

Step 2 — Wait for Return Instructions

We will send you detailed instructions on how and where to return your item.
Please do not return any products before receiving our confirmation.

Step 3 — Pack and Ship the Item

  • Make sure the product is securely packaged to prevent damage during transit.
  • Include your order number or a copy of the invoice inside the package.
  • Return the item within 14 days after notifying us (in case of withdrawal).

Note: Unless the item is defective, customers are responsible for the return shipping costs.

Step 4 — Refund or Replacement

After we receive and inspect the returned product:

  • Refunds are issued within 14 days using the original payment method.
  • If you requested a replacement, we will process it immediately after approval.

2. Complaints (Faulty, Damaged, or Incorrect Items)

If you received a defective, damaged, or wrong product, please follow these steps:

Step 1 — Report the Issue

Send an email to [your email] with:

  • Your full name
  • Order number
  • A clear description of the problem
  • Photos or video showing the defect/damage

The more information you provide, the faster we can resolve the issue.

Step 2 — Case Review

We will review your complaint and respond within 14 days.
If necessary, we may request additional information.

Step 3 — Resolution Options

Depending on the issue, we may offer:

  • A replacement product
  • A repair (if applicable)
  • A full or partial refund
  • Store credit
  • Another suitable solution

We always aim to resolve complaints fairly and efficiently.

3. Escalation — If You Are Not Satisfied

If you are not satisfied with how your complaint was handled, you can submit your case to the European Online Dispute Resolution platform:

ODR Platform: https://ec.europa.eu/consumers/odr/

This allows disputes to be resolved without going to court.