Complaints Policy

We aim to provide high-quality products and excellent customer service. If you are not satisfied with your purchase or experience, you have the right to submit a complaint so we can resolve the issue as quickly as possible.

How to Submit a Complaint

If you wish to make a complaint, please contact us using one of the following methods:

Email: info@boostoxygen.com

Please include the following information so we can process your complaint efficiently:

  • Your full name
  • Order number
  • Description of the issue
  • Photos/video (if applicable)

We will confirm receipt of your complaint within 48 hours.

Response Time

We will review your complaint and provide a written response within 14 days.
If more time is needed due to the complexity of the case, we will inform you and provide an estimated timeframe.

Resolution

Depending on the nature of your complaint, we may offer one or more of the following solutions:

  • Replacement of the item
  • Repair (if applicable)
  • Refund (partial or full)
  • Store credit
  • Other mutually agreed remedies

We will always aim to resolve complaints in a fair, transparent, and timely manner.

If You Are Not Satisfied with the Outcome

If you believe your complaint has not been resolved correctly, you may refer your case to the European Online Dispute Resolution (ODR) platform:

ODR Platform: https://ec.europa.eu/consumers/odr/

This service is provided by the European Commission and allows consumers and traders to resolve disputes without going to court.