Return & Refund Policy
Return & Refund Policy (Right of Withdrawal – 14 Days)
Right of Withdrawal
If you are a consumer residing in the EU/EEA, you have the right to withdraw from your purchase within 14 days, without giving any reason, starting from the day you or a third party (other than the carrier) receives the goods.
How to Exercise Your Right of Withdrawal
To withdraw from the purchase, you must notify us clearly within the 14-day withdrawal period.
You can contact us by email:
Email: info@boostoxygen.com
Address (optional but recommended): 253 42 Helsingborg / Sweden
You may use the model withdrawal form provided below, but it is not mandatory.
Return Conditions
After notifying us of your withdrawal:
- You must return the goods to us within 14 days from the day you informed us of your decision.
- Returned items must be unused, in original condition, and in original packaging (where applicable).
- You are responsible for the cost of returning the goods unless we state otherwise.
Refunds
Once we receive and inspect the returned goods:
- We will refund you within 14 days.
- Refunds will be issued using the same payment method used for the original transaction.
- We may withhold the refund until the goods are returned or until you provide proof of returning them—whichever comes first.
Exceptions to the Right of Withdrawal
You cannot withdraw from purchases of:
- Sealed items that were unsealed after delivery and cannot be returned for health or hygiene reasons.
- Custom-made or personalized products.
- Digital content (downloads) once the download or streaming has started, if you agreed to this at checkout.